Get Free Shipping When You Spend $50+

Shipping and Returns

Shipping Policy

Thank you for shopping with us! We want to ensure your shopping experience is as smooth as possible.

  • Shipping Methods: We offer both standard and expedited shipping options. Standard shipping is available at a small cost, and expedited shipping is available for an additional fee.
  • Free Shipping: We’re proud to offer free standard shipping on all orders over $100. This discount will be automatically applied at checkout.
  • Processing Times: All orders are processed within 1-2 business days before they are shipped.
  • Carriers: We use USPS for all our shipments. Once your order is shipped, you will receive a tracking number to monitor your delivery.

Please understand that as a small business, shipping costs can be challenging. We work hard to keep these costs as affordable as possible and appreciate your support!

Return Policy

We want you to love your purchase! If you’re not completely satisfied, we offer a simple return process:

  • Return Window: You have 30 days from the day you receive your order to request a return.
  • How to Start: Please email us at support@porteandhall.com to initiate your return. We will send you return instructions.
  • Return Shipping: You are responsible for the cost of shipping the item back to us and for repackaging it safely.
  • Refunds: Once we receive your returned item, we will issue a full refund to your original payment method.

Damages and Warranty

We want to ensure you’re happy with your purchase, and we stand behind the quality of our products:

  • 7-Day Damage Warranty: If you receive a damaged or defective product (whether it’s during transit or a manufacturing issue), please contact us within 7 days of receiving your order. We’ll replace it for free, no questions asked.
  • Custom Pearl Pieces: For our custom pearl jewelry, we offer a 1-year warranty. If your item is damaged within a year of purchase, we will repair or replace it at no charge.

 

If you have any questions or concerns, don’t hesitate to reach out to us at support@porteandhall.com. We’re here to help!